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Welcome to The Payroll Factory® Book Blog!

Welcome! We have decided to start a unique experiment here at The Payroll Factory® and would like for you to join us! Allen Noll (the President of The Payroll Factory®) & I read a lot of business books. We read a lot of books, period. Sometimes it is surprising that when reading a popular science book I can find business applications. Or while reading a business book I can...

Where did customer care go?

Does it feel to you sometimes that as a customer you are always wrong?  That you call somewhere to get help with a question or problem and that you are wrong from the word go? In today’s economic clime, it seems that more and more companies are missing the point of customer care. I cannot tell you how many times I have gone to a retail store or market...