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Where did customer care go?
Does it feel to you sometimes that as a customer you are always wrong? That you call somewhere to get help with a question or problem and that you are wrong from the word go? In today’s economic clime, it seems that more and more companies are missing the point of customer care. I cannot tell you how many times I have gone to a retail store or market... -
Why we stay with bad services.
Ok, I freely admit it. I am on the band wagon! I love a winning team and last year my local team, The Philadelphia Phillies, won the World Series. So you know, this year I am basically watching every game! Now the truth is, I followed the Phillies for a long time. And then, well they were bad and I stopped. So part of the reason I am following...
